We are witnessing the digital revolution take shape right before our eyes. Most consumers are relying on search engines such as Google and Yahoo to get information about a selected industry or products. Online customer reviews are becoming more and more relevant, gradually edging out [...]
Today’s ecommerce stores and retail shops are adopting buy online pickup in store (BOPIS) at rapid rates just to meet customer expectation and demand. With big box retailers making it possible, and often supporting same-day pickup, your competition is fierce. To ensure your business can [...]
Advancements are being made in this era at a rapidly fast rate, in fact, such a pace that wasn't even deemed possible in ancient times. For instance, distributing leaflets or leaving flyers on the windshields for publicizing your retail business is a thing of the [...]
Marketing is the backbone of every profitable business and the backbone of marketing is digital marketing. We are living in the age of digitization; where everyone owns a smartphone, where people are interconnected by social media, and where customers are shopping online more often than [...]
Adding a customer portal to your online storefront gives customers more control over their shopping experience. A well-designed portal also saves time and money by allowing customers to update information and modify orders without the need for a customer service contact. However, you need to [...]
The continuous growth of e-commerce businesses like eBay, Etsy, and Amazon is a clear indication that the consumers’ preference for online shopping is here to stay. Consumers love to explore their options and buy what they need without physically visiting a store. But the emergence [...]
54% of customers think companies need to fundamentally transform how they engage with customers. Despite this, it seems an uphill battle for customer experience champions to start new initiatives for such a transformation. Think about it, how can you see the value of customer experience? [...]
If you are new to the dropshipping world, then you might have waited too long. Luckily, it is never too late to join the fun. The e-commerce space is flourishing, and there is no greater time than now to start making a living by selling [...]
“I would define Amazon by our big ideas, which are customer centricity, putting the customer at the heart of everything we do.” — Jeff Bezos, Founder & CEO, Amazon. There is no better way to describe customer centricity. It is everything big and small that [...]
It's not uncommon for e-commerce businesses and online retailers to run into this sort of problem — while their top line may be doing well, company spending has started to eat into the gains their business makes in revenue. Fortunately, it's possible to reorient your company's direction [...]